Returns & Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most items within 30 days of receiving them for a refund or exchange.
Items must be:
- Unused and in their original condition.
- Returned in their original packaging where possible.
- Complete with any accessories, manuals, or promotional items included with the purchase.
Your Right to Cancel
Under the Consumer Contracts Regulations, if you purchase online you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
After notifying us of your decision to cancel, you have a further 14 days to return the goods.
Refunds will be processed within 14 days of receiving the returned goods (or evidence that they have been returned).
Items That Cannot Be Returned
The following items cannot normally be returned unless they are faulty:
- Personalised or custom-made products.
- Perishable goods.
- Sealed items that have been opened where hygiene or health protection is affected.
- Digital downloads once the download has begun.
- Gift cards or vouchers.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery.
Where a product is confirmed to be faulty, we will offer a repair, replacement, or full refund in accordance with your statutory rights.
Return Postage
If you are returning an item because you have changed your mind, you are responsible for the cost of returning it unless we have stated otherwise.
If the return is due to our error or because the product is faulty or damaged, we will reimburse reasonable return postage costs.
How to Return an Item
Please contact our customer service team before returning your order.
When contacting us, please include:
- Your order number.
- Your name.
- The item(s) you wish to return.
- The reason for the return (where applicable).
Once your return has been authorised, we will provide return instructions.
paper targets, consumables, pellets, and other sealed consumable products cannot be returned once opened unless faulty
Refunds
Refunds will be made using the original payment method.
Original delivery charges will be refunded where required by law. Additional delivery charges for premium shipping options are not normally refundable.
Please allow up to 5 working days after your refund has been processed for the funds to appear in your account.
Exchanges
If you would like a different size, colour, or alternative product, please contact us. We will be happy to arrange an exchange where stock is available.
Statutory Rights
Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.